Marcello, thank you. Most questions are answered. Here are some left.
A. Storage
3. Edward: Thank you for the important hint. Since last Friday, we started testing the NFS method and got the following problem below. When adding NFS space, I got "Error occurred: directory does not exist or is not writable: /opt/zimbra/storeXX zmvolume failed at ./mount-nfs-store.pl line49." I did test that the NFS can be mounted by root user and read/write without problem. I also reinstalled the lab environment more than 3 times and still got the same error. Is it a known bug or I should open a SR for it?
Marcello: I saw this issue before, it's always due to NFS server permission settings. This error might be misleading. I'll update engineering on prettifying this error, thanks Edward.
Edward: Could you explain more about the NFS server permission setting? I tried several NFS attributes on NFS server and still not working. I saw someone posted exact same problem as I have http://communities.vmware.com/thread/438397?tstart=0 . It shows the question has been answered, but actually it's not. Someone suggests to change ownership of the mount point / folder to zimbra. However, every time you run the mount-nfs-store.pl script, it creates a new storeXX mount point. You can't change or prepare the mount point before running it. And also, if I tried to change ownership to zimbra after the failure, the zmvolume still won't recognize the new file system. I didn't find any other good hint. Should I open a SR for it?
cid:1__=09BBF11CDFF5DE9C8f9e8a93df938@diodes.com
B. Active directory
3.Edward: I tested it many times and got the same answer from other thread. I've even reinstalled the lab environment several times and it's still not working. Finally I found the root cause. The https://CONNECTOR/hc/admin or https://CONNECTOR:8443/hc/admin does NOT work on WindowsXP/IE8. However, it works on Windows7/IE8, Windows7/IE9 or WindowsXP/FireFox. We still have more than 60% desktops or laptops on WindowsXP. Unfortunately my 3 machines are WindowsXP with IE8 only. That's why I can't get in. The interesting thing is WindowsXP/IE8 works fine with configurator, workspace user, workspace admin web interfaces. I don't think it is mentioned in VMware document.
Marcello: is it XP SP3? If not that might be it. We support IE 8 and XP sp3, so if confirmed I'll open a bug.
Edward: Yes, it is XP SP3. The strange thing is the FireFox works on the same machine, but not the IE8. I guess it shouldn't be related to SP3.
C. Policy & Quota
4. Edward: I went through the manual "Horizon Workspace Backup Data Best Practices" from the link above. It seems to be very high level of steps for backup & restore and it also mentioned "Postgres database". Since the vApp is a product from VMware, there should be a tool or utility to handle all required components. I suggest to have a more detail step-by-step procedure for customer to follow.
Marcello: The in-app tool for backing up is something we are actually delegating to the vsphere environment, as Horizon is a vApp for this very reason. Delegating the task to tools customers already use for the rest of their environment. What I'll do though is indeed asking to improve with further details our current backup/restore document.
Edward: For the Postgres database, is it the one being used in data-va? If yes, I'm not sure what other component of vSphere is using it. Because it is a database, there should be something or steps to quiesce database activity before taking a snapshot on VM to guarantee data integrity. I'm looking forward to a document for the detail steps.
5. (New) How is the I/O behavior for Horizon Workspace utility, a.k.a. the tool integrated into Windows Explorer for easier file transfer? How the file is counted as one version? The reason I am asking is that if the user sets the Outlook pst file or Notes nsf file to the Horizon folder, the file is open and keeps updating. Will it become numerous versions or only one when the file is closed?
D. Entitlement
1. How does the licensed entitlement count? By users in AD or in the imported list in Horizon Data? or by the users entitled to use Data function?
2. Edward: The link you provided seems to be in VMware internal website. The external link is http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2042975 . Yes, I read through. My question is the "Named user". Does it mean all observed users through AD sync? or entitled to use Data function? I will meet the sales rep this week to find out more too.
Marcello: Let me inquiry internally on this. At the same time, should you get some better info from the sales rep, please report back here as well, thanks tons Edward!
Edward: I will. Thank you.
cid:2__=09BBF11CDFF5DE9C8f9e8a93df938@diodes.commgolfieri -06/19/2013 05:51:13 AM-mgolfieri mgolfieri created the discussion "Manual or documen
From:
mgolfieri <communities-emailer@vmware.com>
To:
echuang <edward_chuang@diodes.com>,
Date:
06/19/2013 05:51 AM
Subject: